Frequently Asked Questions

If your order is over $149, then shipping to anywhere in Canada is free.

*some exceptions apply

We typically ship within 1-2 business days. You will receive a confirmation email with the tracking number once it has shipped. We ship with Canada Post Expedited. If you have not heard from us within 2 business days, please feel free to contact us.

Yes, just select "in-store pickup" when placing your order on our website. You can usually stop by the same day for pickup.

Unopened and unused items can be returned for a full refund within 30 days of purchase. There is no re-stocking fee. Unfortunately, we cannot return opened and/or used water systems or filters. Return shipping fees are not covered.

There is a manufacturer's warranty on all products we sell. This usually covers most items for 1 year from the date of purchase.

Nope. We ship from our store in Calgary, AB. You can rest assured you are not ordering from a Canadian website that actually ships the items from the US.

The Black Berkey® purification elements have a two-year prorated warranty calculated in six months intervals. Our guarantee is prorated similar to the guarantee on tire tread. In other words, if you have used the filters for six months, 75% of the guarantee still applies and so you can get a replacement set for 25% of the normal cost. The systems themselves and their components have a six-month warranty as stated below.

New Millennium Concepts, Ltd.(The manufacturer) warrants this product to be free from defects in materials and workmanship for a period of 6 months from date of purchase. Black Berkey® purification elements have a two-year prorated warranty calculated in six months intervals. New Millennium Concepts, Ltd. will replace or repair any product that it deems is not properly functioning during the stated warranty period. Relief under this warranty is limited to the replacement or repair of defective materials or workmanship only. New Millennium Concepts, Ltd. shall not be held liable for incidental or consequential damage to personal property from, but not limited to, a defective unit, improper use, abuse, accident, or neglect, etc. No warranty will apply to units which have been used for purposes not intended, which have been altered so as, in the manufacturers judgment, to affect adversely its performance. This warranty is for the original retail purchaser only, and cannot be transferred.

Berkey asks that all warranty issues be handled directly through their special support site.

All Berkey Warranty issues and solutions (including filter replacements) can be found on this LINK.

Santevia Warranty states: If any part is defective or damaged in transit, or if a defect in workmanship is found in the first 30 days, please DO NOT RETURN THE SYSTEM TO YOUR RETAILER.

Contact us by email at help@santevia.com or call 1-866-943-9220 and we will resolve the issue without delay.

Any missing pieces are shipped directly from Santevia, in a timely manner.

Feel free to email us at hello@purifi.ca or call/text @ 403.261.7873.